Good Morning South Street!
Today we are going to tell you the story of our one customer, Ted, who’s lost his entire memory of pictures on his iphone. Ted had spilled a glass of sweet tea onto his phone. He went on the internet and googled for suggestions and solutions. He came across Staple’s advertisement of their liquid damage dry out machine called Tek Dry. He decided to go ahead with that. It was a $69.99 flat fee for your device to go into the machine for a set amount of time claiming that it will dry out all liquid and revive the device. Ted, unfortunately, did not read the fine print of them not guarantee the functionality of the device. He paid and he had his phone put in for x amount of time, only to find out that the phone was in no working condition when it came out of the machine. He tried charging it and turning it on, but nothing.
Ted then came to Gadget fix for help. He shared with us of his experience at Staple, and agreed to let us share his story. And here we will share to you what we shared with our customers about Staple’s Tek Dry machine, which we had shared to our customers in the store for more than five times in the past couple months.
First of all, Staple’s Tek Dry machine is an equivalent to a simple food dehydrator. When you put your device into the machine, it simply throws heated air around and through your device. It is almost like how you would make jerky in the food dehydrator. This may sound alright, but phones and laptops are designed to be very compact and has very little opening on the casing. On the newer model phones which have the water resistant function, that makes the situation even more complex. It could save your device if you got lucky and only had a very small amount of plain water spilled into your device. However, when it comes to any other liquid like sweet tea on Ted’s case, the content of the liquid, like sugar, will dry out onto the chips on the logic board. In that case, it will short out the chips when electricity goes through. And that was what happened to Ted’s iphone. The sweet tea had dried out onto some chips and was preventing his phone from turning on.
At Gadget Fix, our technician opens up your device and diagnose the situation. We have a sonic cleaner machine that uses a special solution specifically for electronic. The solution travels through the chips of the device’s logic board as the machine vibrates and removes any unwanted liquid and sometimes dirt. It also cleans out any corrosion that is created off. After that, we assess the damage and replace any parts that is needed to be replace for the device to work 100% again. In Ted’s case, the battery was shorted out when he plugged the phone into charge after he took it out of the Tek Dry machine. So we replaced his battery and his screen which had heavy damage from the liquid. Ted was very happy that we were able to revive his iphone and saved all his data.
We have another blog that talks more about our process of repairing a liquid damaged device. Please read it if you like to learn more about it.
Gadget fix is happy to tell you that our success rate on liquid damage device is up to 85%. There are cases we couldn’t save when the damage is heavy or when the damage was from days ago. But we can still open up your device and assess it for you to give you some honest opinion and suggestions. So welcome in all broken devices!
Until next time…